In the development of performance measurement is not only focused on the internal condition of a process but also oriented toward the interests of customers. Basically the performance measurement can be performed at three levels, namely the process, the level of output and outcome levels. Establishment of performance attributes obtained from the process of customer needs.
How to application the Fuzzy method in performance measurement ? Fuzzy Method is used to find out establishment of the membership function of respondents, determining the performance of process, determining the weight of a critical success factor (csf), determining the impact of process. All data processing results with "fuzzy method" is used as input in process priority matrix.
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